Is My X-Ray Sensor Repairable? How Can I Prevent Future Damage?

As a Digital X-ray sensor and Intraoral Camera Repair Company many of our customers ask us questions about the Repair-ability and how they can prevent future damage to their sensors.

What X-ray Sensor issues Are Repairable?

  • Sensor is having Connectivity issues, the sensor will act intermittently depending on the cables position, Best way to test if the sensor is having cable issues is to wiggle the cable until it disconnects or auto-triggers.

  • Sensor is Auto-triggering “Snowy, Grainy, Black, or White Images”, This is typically caused by damage to your cable but sometimes can also mean that the sensor head is starting to die out, if the sensor head is dying there is unfortunately nothing that can be done to repair the sensor.

  • Sensor shows no Sign of Life at All, This issue generally only warrants a 50% chance of a successful repair as it could either be the Cable is shorted/broken or the Sensor head is dead, if the later is the case the sensor is unrepairable.

  • My USB Connector is Broken/Bent, This should always be something that is repairable, many times it causes connectivity issues which can be resolved by replacing the USB connector.

What X-ray Sensor Issues Are Unrepairable?

  • Dexis, Gendex, and Other USB Sensors that show they are “Ready to Expose”, but will not expose typically are unrepairable. This is generally caused by either the sensor being dropped/Crushed, or by the Processing chips failing on the sensor head itself.

  • Shadows and Marks in Exposure, These are typically caused by drops and bites onto the sensor, this issue can’t be fixed because the sensors filters have been broken.

  • Constant White Lines in the Same Spot, Most of the time this is an Unrepairable issue because it means that the cable originally started shorting and that lead to the sensor head being permanently burnt, the lines are burn damage.

How Can I Prevent My Sensor Breaking?

  • Treat the Cable As If its Gold, Your cable is the communication highway that transfers Energy and Data to your sensor head. If your cable starts showing signs of connectivity issues send it in for repair right away. The more time you have your cable shorting the higher chance of killing the sensor completely.

  • Prevent Clamping or Pinching the cable to position it.

  • Biting Of The Cable

  • Prevent dropping of the Sensor on its head.

  • Most of the Time its too late to Prevent damage, but you can Prevent further Damage by sending the sensor in right away upon noticing a difference in its usage.

Hopefully this helps out for Keeping your Sensors Healthy and Running Smoothly.