REFUND POLICY ON REPAIRED ITEMS:
In order for a repaired item to receive a refund, the item must be shipped back to our repair shop to be tested for proof of failure, if the item is consistent with the claims of failure we will gladly issue a refund if it is due to faulty repair, not for other issues.
If any item breaks or stops working under warranty and is not repairable due to issues not pertaining to the repair we have a half & half policy where we will issue a refund for half the cost of the original repair.
We put a lot of time and hard work into repairs so we need to keep a firm policy for when to issue a refund, if you are in the right we will gladly right our wrongs and try to learn from each failed repair as a lesson to improve our workmanship for the future. We are only here to help so we don’t want to cause any unnecessary conflicts.
The Sensor & Camera repair warranty covers possible defects in the repair only. The sensor repair warranty does not cover physical damage or obvious misuse.
Our warranty covers full labor of the original repair and only the original repair, due to part scarcity there is a limited warranty on parts and sometimes will not be able to be covered.
Which operating systems are compatible with the imagemaster usb camera?
ImageMaster USB cameras are a UVC device (USB Video Class) and are compatible with all Microsoft Windows XP, Vista, 7, 8 & 10, 32 Bit & 64 Bit systems including Mac and Linux.
what imaging software is the imagemaster usb camera compatible with?
ImageMaster is compatible with all PC & Mac operating systems using USB 2.0 or 3.0
Imaging software includes: Apteryx, Cadi, DentalEye, Dexis, Eaglesoft, Gendex Vixwin, MiPaks, Schick, Suni, Tigerview, XDR, XrayVision, MacPractice, RadioVision & Suni-Mac. Don't see it, ask.
Does the imageMaster need drivers to operate?
No, because it is a UVC device, it is state of the art "plug and play" technology" However, some dental imaging software may require special additional plug-ins.
Why can't I get an image on the screen when I open my imaging software?
Make sure your computer has a USB 2.0 port and the USB cable is securely plugged into the computer and camera
Is software set-up correctly?
On the ImageMaster Resource CD is a diagnostic test tool called “CamCheck”. To make sure that the camera is working, simply run this program from the CD and follow the instructions. If the camera works in this program, please consult your IT person or your image software’s support
Why can’t I capture an image with the camera’s capture button?
Make sure the software is configured for the camera’s still pin function
Use the diagnostic tool from the resource CD to test the button
Why is the color not correct?
If the color is not correct intraorally, set the color setting in the software to default
If the color outside the mouth is purple, set the color setting in the software to auto white balance
Do not use protective sheath sleeves for extraoral imaging, this will result in poor foggy images.
My USB cable will not reach the point I want to operate from!
Contact Imagin for available longer length USB cables.
Can I disconnect my ImageMaster USB camera when the imaging window is open?
It is recommended that you close the imaging window before disconnecting the ImageMaster camera.
When using the ImageMaster USB camera my software locks up.
Close the window and check the cable to make sure it is connected securely into the computer USB port and into the camera's cable connector port.
Try another USB port on your computer. If this continues, contact Imagin for support.